Streamline your department or agency's stakeholder engagement with Jambo

Governments face five recurring challenges when managing stakeholder engagement: securely managing sensitive information across teams, maintaining transparency and accountability, coordinating with large numbers of stakeholders and third parties, preventing stakeholder fatigue from repeated or uncoordinated outreach, and responding quickly to urgent information requests. These get harder without a central system, because engagement records end up scattered across spreadsheets, inboxes, and individual team members.

Governments engage a wide range of stakeholders, including landowners, local residents, Indigenous and Tribal communities, community groups, external organizations, regulators, and internal departments. This spans sectors such as infrastructure, transportation, health, education, energy, and regulated industries, where a single project can involve hundreds of stakeholders at once.

A CRM (customer relationship management) tool is built to move prospects through a sales pipeline. An SRM (stakeholder relationship management) tool is built for engagement and consultation work, where the goal isn't a sale but a defensible record of who was engaged, what was said, what was committed to, and how issues were resolved. Government teams often start by searching for a CRM, then realize they need to track commitments, issues, and consultation history across many stakeholders and departments, which is what an SRM like Jambo is purpose-built to do.

Spreadsheets work until they don't. They break down on version control (multiple people editing conflicting copies), continuity (data walks out the door when a staff member leaves), and accountability (there's no audit trail showing who logged what and when). For a small one-off project, a spreadsheet may be enough. For ongoing engagement, consultation, or anything you may need to defend later, purpose-built SRM software maintains a single, accurate, auditable record rather than a folder of conflicting files.

Governments improve stakeholder engagement by moving away from spreadsheets and toward purpose-built stakeholder relationship management (SRM) software such as Jambo. SRM software centralizes engagement data in one place, streamlines workflows, speeds up reporting, breaks down data silos between departments, and keeps messaging consistent across teams and projects. The result is a defensible, auditable record of who was engaged, what was said, and what was committed to.

Yes. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications and provides full audit trails so every action is traceable. Access is role-based, so teams control who can see and edit what. Governments and public sector organizations worldwide rely on Jambo to manage sensitive engagement information, which is why security and accountability are built into the platform's core rather than added on.

Your team controls access to your data through role-based permissions, so only the people you authorize can view or edit records. Jambo does not use customer data to train AI models. For specific details on data residency and hosting regions relevant to your jurisdiction, our team can walk you through the options during a call.

Onboarding is guided by our Customer Success team, who help you configure Jambo, import existing data, and train your team so you're working in the platform quickly rather than spending weeks on setup. The exact timeline depends on how much historical data you're bringing in and how many teams need access. We'll give you a realistic estimate for your situation on a scoping call.

Yes. Most teams come to Jambo from spreadsheets or a legacy tool, and our Customer Success team helps migrate your existing stakeholder records, contacts, and engagement history into the platform during onboarding, so you're not starting from scratch.

Jambo is built to meet the security and accountability standards that government teams operate under. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications, provides full audit trails for transparency, and offers expert onboarding through our Customer Success team. Governments and public sector organizations worldwide rely on Jambo to centralize engagement data, generate reports quickly, and prevent the data silos that come with managing engagement in spreadsheets.

Jambo ispriced based on your team's needs, including the number of users and the scope of your engagement work. Rather than a one-size-fits-all number, we'll walk you through the pricing model on a short call and recommend the right fit for your department or agency. Book a 15-minute call to get a quote tailored to your team.