Jambo vs Open Point (Consultation Manager): which fits your team?

An honest, side-by-side comparison of Jambo and Open Point, the platform that now includes Consultation Manager, for government, infrastructure, and energy teams.

Open Point information is taken from openpoint.com and Open Point's public announcements. Last reviewed November 5, 2026.

How Jambo and Open Point compare

Jambo and Open Point are both stakeholder relationship management (SRM) platforms that are ISO 27001 certified and host customer data in-region. Open Point brings together Consultation Manager, its stakeholder management product, and Social Point (formerly Social Pinpoint), its online community engagement product, on a single platform. It's built for organizations running high-volume public consultations that need to collect and analyze large numbers of submissions.

Jambo is built around the shared relationship record: every stakeholder conversation, commitment, and issue across teams, with AI that auto-tags recurring themes and native Esri mapping. Jambo is bright, fast, and built so logging a conversation takes seconds, which is why teams actually keep it up to date.

Jambo vs Open Point at a glance

What's the main difference between Jambo and Open Point?

Open Point starts with the consultation. Jambo starts with the relationship.

Open Point is designed to help organizations collect and analyze large volumes of public feedback, such as submissions on a planning application or a major infrastructure project, and connect that feedback to stakeholder records. If your biggest challenge is running a public consultation with thousands of responses, that's a real strength.

Most stakeholder engagement teams have a different daily problem. Their relationships span years, teams, departments, and project phases, and the record only works if everyone keeps it up to date. If logging a meeting takes too many clicks, people stop logging meetings, and the record develops gaps nobody notices until a minister, regulator, or community leader asks for the full history.

Jambo is designed around that problem. The interface is bright and uncluttered, a conversation is logged in seconds, and emails come in through the Outlook add-in or a project email address without anyone retyping them.

Is Open Point the same as Consultation Manager?

Yes. Consultation Manager is now the stakeholder relationship management product inside the Open Point platform. In March 2026, the company behind Consultation Manager and Social Pinpoint launched the Open Point brand to bring both products together. Social Pinpoint is now called Social Point. If you're comparing Jambo with Consultation Manager, you're comparing it with Open Point.

Which is better for your team?

For most teams managing ongoing stakeholder relationships, Jambo is the better fit because the record only works if everyone uses it, and Jambo is built to be used. For teams whose main job is running large online public consultations, Open Point is worth a close look.

Government

Canadian federal, provincial, and territorial government teams

Verdict: Jambo. Federal departments and agencies can buy Jambo through the Government of Canada SaaS Supply Arrangement (GC Cloud) without a full open tender. Data can be hosted in Canada, the interface is available in English and French, and teams use Jambo to keep a complete, auditable record of consultation with Indigenous communities and other rights holders.

UK central and local government teams

Verdict: Jambo for teams that need all officers, departments, and overseas posts logged in one record. Jambo is UK-hosted for UK customers, holds ISO 27001:2022, ISO 27017:2015, and Cyber Essentials, and is on G-Cloud 15. Open Point launched in the UK in November 2026 and focuses on councils and project teams that process large volumes of consultation responses.

Infrastructure and energy

Infrastructure, transportation, mining, and energy teams

Verdict: Jambo for teams managing long-term relationships with landowners, communities, Indigenous Nations, and regulators by location. Jambo is an Esri Gold Partner, so engagement sits on a map alongside your project areas, and Jambo Lands keeps the full engagement history with a property even when ownership changes.

Public consultation

Teams running large online consultations

Verdict: Open Point if your primary need is an online portal for collecting and analyzing thousands of public submissions. If you need to manage the ongoing relationships that arise from that consultation, Jambo is the stronger fit, and you can import survey and submission data or connect the tools you already use via Zapier.

Built by Jambo, not bolted on

Jambo is one platform, built by one team. Every core feature, including Secure AI summaries, sentiment and auto-tagging, the calendar, dashboards, Jambo Geospatial, and email campaigns (Jambo eBlast), is built by Jambo inside the platform. Your stakeholder data doesn't pass through a separate vendor's tool, so you always know where it's stored, who can access it, and where it's exported.

Zapier is available if you want to connect other business systems.

• One review for information governance: one platform and one data processing agreement, not a set of combined products.

• One record for audit and information requests: every audit, Freedom of Information (FOI) request, or access to information request draws on the same history.

• One interface to learn: new starters can be productive in their first week, not after a training program.

How do they compare in terms of security, hosting, and procurement?

Both platforms are ISO 27001-certified and store customer data in-region. Jambo hosts customer data in secure AWS data centers in Canada, the US, or the UK. Open Point uses AWS and Microsoft Azure and holds data in the customer's jurisdiction or the closest acceptable location.

Jambo also holds ISO 27017:2015, the cloud-specific security standard, and Cyber Essentials, and is compliant with GDPR and UK GDPR. Open Point is SOC 2 verified. If your procurement team requires a specific certification, check it with both suppliers first.

For public sector buyers, Jambo is available through the Government of Canada SaaS Supply Arrangement (GC Cloud) and the UK's G-Cloud 15 framework so that you can contract without a full tender. Ask Open Point which procurement frameworks it's listed on in your country.

How do they compare on AI?

Both platforms use AI to help teams make sense of engagement data. Open Point focuses its AI on reporting and analyzing large volumes of qualitative feedback from its own platform data.

Jambo Secure AI summarizes communications, analyzes sentiment, and auto-tags records against your own project and account tags. AI auto-tagging suggests tags based on meaning, not just on exact words, so recurring issues surface across an entire department even when stakeholders describe them differently. Every Jambo AI tool is opt-in, and customer data is never used to train AI models.

How do pricing and onboarding compare?

Jambo publishes its pricing. The Professional plan starts at US$995 a month, including 5 users, and Enterprise and Ultimate plans are quoted on request. Every plan includes unlimited contacts and carries a one-time onboarding fee that covers setup, data import, and training.

Open Point offers pricing on request, and its platform is modular, so your price depends on which tools you choose.

The fairest comparison is a three-year total cost on your actual user count and the tools you need. Ask both suppliers for it in writing.

Try the side-by-side test

Ask each supplier to do three things live, in the same session, using your own scenario:

1. Log a meeting with a stakeholder.
2. Find everything your organization has said to that stakeholder.
3. Show one recurring theme across your whole department.

Jambo facts for buyers

These are the current facts about Jambo, reviewed on November 5, 2026. If anything changes, we'll update this page.

Looking for an alternative to Open Point or a Consultation Manager?

If your stakeholder emails still sit in individual inboxes, nobody can see who said what to whom, and the same issues keep coming up with different teams, the problem usually isn't how you run consultations. It's whether people actually use the system.

Jambo is stakeholder relationship management (SRM) software designed so everyone across teams, departments, and project phases can log their conversations, because it's quicker than not logging them. AI auto-tagging then surfaces recurring themes across your whole organization. Our Customer Success team will help you bring your existing stakeholder data across and get your team up and running.

Comparing more platforms? See how Jambo compares to other stakeholder engagement software, including Borealis, Simply Stakeholders, and Tractivity.

Jambo: the smarter choice

See the difference

Book a demo and bring one real scenario from your team. We'll show you how quickly you can log, find, and report it in Jambo.