Why shouldn't government teams rely on spreadsheets or internal tools for stakeholder engagement?

Spreadsheets and disconnected internal systems create information silos, increase the risk of data gaps, and make reporting time-consuming and inconsistent. These limitations can expose teams to legal, operational, financial, and reputational risks, especially when handling sensitive or confidential information. Jambo addresses these issues by providing a secure, collaborative platform specifically designed for engagement.

Stakeholder engagement software for Canadian government teams

Q: What security measures does Jambo offer to support government requirements?

Jambo's designed to meet government enterprise-level security expectations. Jambo security best practices include: Secure AWS data storage in Canada ISO 27001and 27017 accreditations Multi-factor authentication (MFA) and Single Sign-On (SSO) Extensive roles, permissions, and access controls A dedicated Information Security Officer Team members with Canadian federal government security clearance Secure AI tools that don't train on user data

Q: Why do governments across Canada trust Jambo for stakeholder and Indigenous engagement?

Governments choose Jambo because of its security best practices, Canadian-built design, ease of implementation, and its ability to meet the unique requirements of public-sector engagement. It helps teams maintain transparency, accountability, and consistency while reducing risk, supporting better decision-making, and strengthening relationships with stakeholders and communities.

Canadian-owned. Canadian built

Stakeholder engagement software for government is a secure system of record that lets public sector teams log, track, and report on every interaction with stakeholders, communities, and Indigenous groups.

For Canadian government teams, the leading option is Jambo, the only 100% Canadian-owned Stakeholder Relationship Management (SRM) platform on the market.

Case study: Federal agency

Why Canadian government departments need Jambo

Jambo is the only 100% Canadian owned SRM platform

Decisions, project approvals, and policy formation should involve extensive, transparent, and accountable stakeholder, community, and Indigenous engagement to gain trust with the communities you serve. However, it can be challenging for government teams to manage all the stakeholder information involved.

There's a solution! Jambo is a Stakeholder Relationship Management (SRM) software available in English or French that Canadian government teams use to create a single source of truth for all their engagement data.

Jambo lets government departments and agencies manage stakeholder, community, and Indigenous engagement securely from one place. Teams log all their engagement information in a single location, making it accessible, searchable, and reportable, thereby removing information silos that lead to data gaps, duplicate work, and inconsistent messaging.

Create shared profiles for key contacts and quickly log communication records with stakeholders (in English or French).

Ensure the entire history of engagement with stakeholders and communities is retained, even if a team member leaves.

Easily compile reports demonstrating engagement efforts for managers. Improve your ability to respond to requests for information quickly.

Review and understand project progress. Analyze your data to identify gaps, successes, or areas for improvement.

Trusted security and hosting

Secure AWS data storage in Canada
Extensive roles, permissions and access controls
ISO 27001 and ISO 27017 accredited
Multi-factor authentication (MFA) and Single Sign-On (SSO) options
Dedicated Information Security Officer
Jambo team members have security clearance at the Canadian federal level

Expert and reachable support

Dedicated Customer Success (CS) representative
Support team of stakeholder engagement experts
Freshdesk helpdesk to easily log support tickets
90% of support tickets answered within 2 hours
Phone, email and chat support available
Online library of support documents/videos
Monthly webinars (new features and refreshers)

Quick and easy onboarding

Support setting up your account
Configuration of project setup, data structure, and reporting needs
Data import templates and support
Admin and team training
Ongoing support throughout your Jambo journey

Secure AI and powerful integrations

Free Jambo for Outlook add-in
Jambo for Esri ArcGIS add-in
Jambo for Zapier integration - over 7,000 integrations available for apps like MailChimp, Google Sheets, Survey Monkey, etc.
Public API to connect your other business applications
All Jambo Secure AI tools are trained on independent data models and meet or exceed industry standards for safeguarding sensitive information

Featured Canadian government team

Infrastructure and transportation departments

Delivering large-scale infrastructure and transportation projects requires collaboration with various stakeholders, communities, and government agencies. To ensure successful project outcomes, it's essential to maintain meticulous records of interactions with these groups.

Jambo enables teams to reduce operational and financial risks by providing a secure platform for tracking interactions, issues, and commitments. Additionally, Jambo empowers teams to preserve critical information for future reference, ensuring accountability and compliance with regulatory requirements.

Learn more

Watch the video

What customers say about Jambo

“Jambo is very easy to use and intuitive. It has great functions that make tracking very easy!”

Engagement Coordinator - Fisheries and Oceans Canada, Government of Canada

“Support from the Jambo Customer Success team is provided very quickly. It is much appreciated in the fast-paced engagement world."

Manager, Stakeholder Relations, BC Energy Regulator

Frequently Asked Questions (FAQs): Jambo for Canadian government teams

Here, you can find answers to the most commonly asked questions about Jambo for Canadian government teams.

If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.

ISO_27017 press-bsi

What is Jambo, and why is it relevant for Canadian government teams?

Jambo is a Stakeholder Relationship Management (SRM) software built in Canada to help government departments and agencies securely manage stakeholder, community, and Indigenous engagement. It centralizes all engagement and consultation data, including contacts, communications, commitments, concerns, and documents, into a single searchable and reportable platform, helping teams stay consistent, compliant, and organized.

Does the Government of Canada use stakeholder engagement software?

Yes. The Government of Canada is a Jambo customer, along with the Government of Alberta, the Government of British Columbia, the Government of the Northwest Territories, and regulators including the Canada Energy Regulator, the Alberta Energy Regulator, and the British Columbia Energy Regulator. Jambo is also used in Canada's defence sector by SkyAlyne, a CAE and KF Aerospace joint venture that delivers the Royal Canadian Air Force's Future Aircrew Training (FAcT) program. These teams use Jambo to centralize engagement and consultation data in a single secure, searchable platform hosted on AWS Canada infrastructure.

Why do governments across Canada trust Jambo for stakeholder and Indigenous engagement?

Governments trust Jambo because its security and sovereignty credentials are specific and verifiable. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications, stores all customer data on AWS Canada infrastructure with AI processing in Canada, and is operated by a team holding Canadian federal security clearances. It's the only 100% Canadian-owned and actively developed SRM on the market, which means consultation records, Indigenous engagement data, and commitment tracking stay under Canadian data sovereignty. That combination is why customers include the Government of Canada, the Government of Alberta, and the Canada Energy Regulator.

Is Jambo bilingual?

Yes. Jambo is available in both English and French, enabling government teams and their contractors across Canada to use Jambo and log communication records, create contact profiles, and generate reports in their preferred language.

How does Jambo help reduce information silos across departments?

Jambo acts as a single source of truth for all engagement information. Everyone involved in a project can log information in one centralized place, but permission management ensures that access to data is managed appropriately. This provides knowledge retention, reduces duplicate work, and ensures consistent messaging across teams.

How does Jambo help with preparing engagement or consultation reports and support information requests?

Because all engagement data is stored in one accessible and searchable location, Jambo makes it easy to generate clear, comprehensive and reliable engagement and consultation reports in seconds. Teams can quickly view records of communications, commitments, and concerns, enabling faster and more accurate responses to internal and external information requests.

Can Jambo help with the duty to consult and Indigenous engagement?

Yes. Jambo gives teams a secure, searchable record of every interaction with Indigenous groups and communities, including meetings, commitments, concerns, and supporting documents. Because the full engagement history is retained even when staff change, teams can demonstrate the consistent, good-faith, well-documented engagement that duty-to-consult obligations require. All data is stored in Canada on AWS Canada infrastructure, which is important when the records contain sensitive consultation information.

What security measures does Jambo offer to support government requirements?

Jambo is designed to meet government enterprise-level security expectations. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications, stores all data on AWS Canada infrastructure, and is operated by a team holding Canadian federal security clearances. Jambo security best practices include:

Secure AWS data storage in Canada
ISO 27001:2022 and ISO 27017:2015 accreditations
Multi-factor authentication (MFA) and Single Sign-On (SSO)
Extensive roles, permissions, and access controls
A dedicated Information Security Officer
Team members with Canadian federal government security clearance
Secure AI tools that don't train on customer data

What type of support does Jambo provide to government teams?

Government customers receive a dedicated stakeholder engagement expert Customer Success representative, 24/7 access to our Freshdesk support helpdesk (90% of tickets answered within 2 hours), as well as phone/email/chat support, along with access to the Jambo knowledge hub, which is filled with self-help articles and videos. Customers also receive invitations to free monthly webinars focused on new feature releases and module refresher sessions to ensure teams stay confident and up to date.

How quickly can a government department or agency get up and running with Jambo?

Jambo offers quick and seamless onboarding tailored to government needs. Services include account setup, project configuration, custom data structures, data import support, administrator and team training, and ongoing assistance. Most teams are fully up and running with Jambo within a short timeframe (approx. 6 weeks).

Does Jambo integrate with other tools that government teams use?

Yes. Jambo includes powerful and free integrations such as:

Jambo for Outlook add-in
Jambo for Esri ArcGIS Pro add-in
Jambo - Zapier integration (connecting to 7,000+ apps like SurveyMonkey, Google Sheets, MailChimp)
A public API for connecting internal or legacy systems

Is a spreadsheet good enough for tracking government stakeholder engagement?

For small, short-term projects, a spreadsheet can work, but it breaks down fast for government engagement. Spreadsheets create information silos, lose institutional knowledge when staff leave, make reporting slow and error-prone, and offer no access controls for sensitive or confidential data. Purpose-built SRM software like Jambo replaces the spreadsheet with a secure, searchable single source of truth, with roles and permissions, audit trails, and reports that generate in seconds. For teams handling duty-to-consult records or freedom-of-information requests, that difference carries legal and reputational weight.

What's the difference between a CRM and an SRM for government teams?

A CRM (Customer Relationship Management) is built to manage sales pipelines and move prospects toward a purchase. An SRM (Stakeholder Relationship Management) is built to manage two-way engagement with stakeholders, communities, and Indigenous groups, where the goal is trust, transparency, and accountability rather than a sale. Government teams need an SRM because their work involves consultation records, commitment tracking, concern logging, and reporting that a sales-focused CRM isn't designed to handle. Jambo is an SRM built specifically for public-sector engagement and consultation.