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Case study: how a large Canadian federal agency reduced silos and cut reporting time from hours to 65 seconds

A look at how one federal agency centralized engagement information, improved reporting, and coordinated across teams consulting the same First Nations and community groups 

This is the full case study of a large Canadian federal agency that adopted Jambo to manage stakeholder engagement and consultation at scale. The agency is anonymized due to the sensitivity of its work, but the results are not.

Inside the 4-page case study, you'll find specific numbers on time saved, ease of use, and adoption, direct quotes from engagement professionals at the agency, and a clear picture of what changed after a year of using Jambo.

What you'll find inside:
  • 65 seconds: the new average time to generate a clear, comprehensive engagement report, down from an hour to a full business day in the agency's legacy systems
  • 1.87 minutes saved per record creation, multiplied across thousands of records and dozens of users
  • 95% of users identified consultation data insights they could act on
  • 85% of users found it easy to locate the contact information they needed
  • 75% of users said it was easy to create and update a contact
  • 80% of users said they could easily view engagement history
  • Five direct quotes from engagement professionals at the agency, including how Jambo reduced silos between teams consulting the same First Nations and community groups
  • A breakdown of why federal organizations choose Jambo, including data sovereignty, ISO 27001:2022 and ISO 27017:2015 certifications, and federal security clearances

Download the case study

 

Who this case study is for

  • Federal, provincial, and Crown corporation teams evaluating SRM software for stakeholder engagement and consultation
  • Engagement and consultation leads building an internal business case for purpose-built software
  • Procurement, IT, and legal teams reviewing data sovereignty, security, and compliance requirements
  • Any organization working on duty-to-consult obligations where defensible engagement records matter

Jambo is trusted by governments and organizations worldwide

Frequently Asked Questions (FAQs) about our Canadian federal agency case study

Here, you can find answers to the most commonly asked questions about the Jambo Canadian federal agency case study.

If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.

Why is the agency anonymized?
The agency operates under strict data sensitivity requirements, so the case study is published without naming them. The numbers, quotes, and outcomes are all real, and the case study was developed in collaboration with the agency.
Is Jambo cleared for federal use?
Yes. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications, as well as federal security clearances. All customer data is stored in Canada on AWS Canada infrastructure, AI is processed in Canada, and we never train on customer data. We're the only Canadian-owned SRM software on the market.
How long did it take the agency to see results?
The numbers in the case study reflect adoption after about a year of using Jambo. Most agencies start seeing time savings and improved coordination earlier than that, but the survey-based metrics are most reliable once teams have used the software for a full annual cycle of engagement work.
Can Jambo handle duty-to-consult obligations?
Yes. The agency in this case study used Jambo for duty-to-consult work with First Nations and community groups. Jambo's commitment tracking, engagement history, and audit-ready reporting are built specifically for the defensible engagement records required by consultation obligations.
How does Jambo coordinate across teams in large organizations?
The agency in this case study had multiple teams reaching out to the same groups across different programs and projects. Jambo's shared contact records, linked engagement history, and team-level reporting are designed to surface that overlap and reduce the silos that lead to inconsistent or duplicated outreach.

Ready to see what Jambo could do for your team?

If you're evaluating SRM software for federal, provincial, or Crown engagement work, book a 15-min call. We'll walk through how Jambo handles the specifics of your context: data sovereignty, consultation obligations, multi-team coordination, and reporting.
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