Stakeholder consultation software for UK central and local government
Jambo is stakeholder relationship management (SRM) software built for UK public-sector teams that run statutory and public consultations. SRM is Stakeholder Relationship Management software.
Central government departments, arm's length bodies, and local authorities, including councils and combined authorities, use Jambo to record every consultation and every response in one place, so they can produce a defensible record when a decision is challenged or an FOI request lands.
Jambo is trusted by governments and organizations worldwide
Jambo for councils and combined authorities
Communications and engagement teams in local government run consultations on local plans and services, coordinate engagement across departments, and report evidence to councillors and cabinet, usually as a small team running several consultations at once. Jambo keeps every resident response in one place, so you can show how input shaped a decision, get a local plan adopted without legal challenge, and turn hours of councillor reporting into minutes.
Jambo for central government departments
Consultation leads in central government run public consultations on policy and major projects, meet statutory and public law consultation duties, and brief ministers and senior officials on engagement risk. A single failed consultation can be quashed by judicial review, and every record is disclosable under FOI. Jambo gives you one defensible record of every consultation and every response, so you can evidence conscientious consideration when a decision is challenged and answer an FOI request with the full history to hand.
Trusted security and hosting
- Available on the G-Cloud 15 framework, procure without a full tender
- ISO 27001:2022 and ISO 27017:2015 certified
- Meets UK data residency requirements
- UK GDPR compliant
- Role-based access controls, multi-factor authentication (MFA), and single sign-on (SSO)
- Dedicated Information Security Officer
Quick and easy onboarding
- Available on the G-Cloud 15 framework
- Account setup, project and data structure configuration, and reporting setup
- Data import templates and support
- Admin and team training
- Ongoing support from your Customer Success team
What customers say about Jambo
"Jambo really is such a better tool than the one we had before, with so many options and opportunities to keep our database up to date, and to track issues, meetings, events, etc. It is so interactive and easy to use - it is a GAME CHANGER!"
"Jambo features have streamlined our processes and ensured that our stakeholder data is organized and accessible. Beyond the functionality, the customer support and service have been excellent. The Jambo team has been responsive, knowledgeable, and proactive in helping us maximize the system's capabilities. Overall, Jambo has become an integral part of my team's stakeholder engagement strategy."
“Support from the Jambo Customer Success team is provided very quickly. It is much appreciated in the fast-paced engagement world."
“Jambo is very easy to use and intuitive. It has great functions that make tracking very easy!”
Frequently Asked Questions (FAQs): Jambo for UK central and local government
Here, you can find answers to the most commonly asked questions about Jambo for UK public sector teams.
If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.
Is Jambo designed for UK central and local government?
Yes. Jambo is stakeholder consultation software for UK central government departments, arms' length bodies, and local authorities, including councils and combined authorities. Teams use it to run statutory and public consultations, keep a defensible record of everyone, and evidence that responses were conscientiously considered before a decision.
Is Jambo available on G-Cloud?
How does Jambo help a consultation stand up to judicial review?
A consultation can be quashed by judicial review if it fails the Gunning Principles. Jambo keeps one auditable record of every consultation from the formative stage to the decision, so you can show you gave sufficient reasons, allowed adequate time, and conscientiously considered responses before deciding. When a decision is challenged, the record is ready.
How does Jambo help evidence conscientious consideration?
Conscientious consideration, the fourth Gunning Principle, is the hardest to prove, because it means showing you genuinely considered every response before deciding. Jambo logs every response in one place and records how it was reviewed and fed into the decision, so you can demonstrate consideration on the record rather than asserting it.
Can Jambo help answer an FOI request about a consultation?
Yes. FOI (Freedom of Information) makes engagement records disclosable, and requests are subject to deadlines. Because Jambo stores the full consultation history in a single searchable system, you can produce a complete, accurate record quickly instead of reconstructing it from inboxes and spreadsheets.
Is a spreadsheet enough to manage a public consultation?
For a small, one-off consultation, maybe. For statutory consultations that have to withstand judicial review and FOI, a spreadsheet is a risk: responses get lost, there's no audit trail, and you can't easily prove conscientious consideration. Jambo gives you a single defensible record designed for exactly that scrutiny.
Does Jambo support the public sector equality duty (PSED)?
Yes. Jambo gives you a complete, auditable record of who you engaged and how, which supports demonstrating that you met your obligations under the public sector equality duty as part of your consultation.
Is Jambo secure enough for sensitive consultation data?
Yes. Jambo holds ISO 27001:2022 and ISO 27017:2015 certifications, is UK GDPR compliant, and meets UK data residency requirements. It includes role-based access controls, multi-factor authentication (MFA), single sign-on (SSO), and a dedicated Information Security Officer.
What kind of consultation reports can Jambo produce?
Jambo lets teams generate reports that show who was consulted, how engagement was conducted, what feedback was received, how stakeholder input informed decisions, and the full history of a consultation to support statutory and regulatory requirements.
How does Jambo support continuity when team members leave?
Jambo retains a complete, centralised history of every consultation, so critical knowledge is not lost when team members leave or change roles. This protects institutional memory across long-running consultations and major projects.
Can Jambo integrate with existing public sector tools?
Yes. Jambo integrates with Outlook via a free add-in, logs emails from other providers, such as Gmail, through the project email address feature, connects to Esri ArcGIS Pro, and links to more than 7,000 apps through Zapier, including MailChimp, Google Sheets, and SurveyMonkey. A public API is available to connect Jambo with other business systems.
Check out some of our helpful stakeholder consultation resources:
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