A secure, cloud-based platform you can rely on

Our comprehensive approach to security means you can be confident that your stakeholder data is safe. 

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Jambo security

At Jambo, we take your data security very seriously

Stakeholder engagement data is confidential and sensitive in nature, so we know you’re concerned about the security of our platform. With this understanding in mind, we work tirelessly to keep your data safe and secure with our security features and commitments.
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Secure AWS data storage

Jambo data is stored in secure regional-based Amazon Web Services (AWS) data centres. The most highly-regulated organizations in the world trust AWS every day.

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ISO 27001: 2013 accredited

ISO/IEC 27001:2013 certification is the highest internationally recognized standard for information security management systems (ISMS). Achieving ISO 27001 is a rigorous process, but it is essential if you are serious about keeping customer information and data safe and secure.

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Data owned by you…always

To ensure that your data is always protected, it is encrypted at rest and in transit. Any data that you stored in Jambo is owned by you. Even if you choose to end your subscription to Jambo, you can export everything from the platform, ensuring you always retain ownership of your data.

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Data backups and recoveries

We have a comprehensive backup and disaster recovery process in place to secure data, recover quickly, and ensure business continuity, which includes running nightly backups to minimize the data lost between the last backup and the incident.

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Committed to data privacy

Part of our commitment to data security and transparency includes how we interact with your data. Data is encrypted both in-transit and at rest, helping to ensure client data security and privacy. As part of our Information Security Management System (ISMS) and ISO 27001 certification, various data access and control policies are in place.

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Control permissions and access

With Jambo’s user roles and permissions, you can give users the access they need while keeping your data secure and private. In some situations, you may be using multiple third-party companies and don’t want them to see all data or projects. In Jambo, you can limit access to specific projects or communication records, which enables confidentiality without sacrificing collaboration.

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Dedicated information security officer

At Jambo, we’re committed to staying up to date with security best practices and meeting high-level security standards for all our users now and into the future. Our dedicated Information Security Officer and his team of data security experts continuously test and monitor Jambo to hold up this commitment.

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Multi-factor authentication (MFA)

MFA is an extra layer of security that requires users to verify their identities by providing multiple pieces of evidence before gaining access to their account. This enhanced security feature acts as an extra barrier to entry, helping ensure that your data is always well protected.

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Trusted by government agencies

Jambo goes through rigorous and extensive third-party penetration testing yearly to ensure our platform and services are up-to-date and hold up against current threats. Because of this, we’re trusted by leading organizations and governments.

Jambo is used by leading organizations and governments like:

Need more security questions answered…just ask!

You visited this page because you need to know where Jambo data is stored and how secure our platform is. Don’t worry, we’ve been asked every type of security question you can think of (and we’ve been through every kind of procurement process)!

Reach out to us if you need to ask us more security questions. We want to help make the purchasing process as straightforward as possible for you and your team.

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