Effective stakeholder engagement for the mining industry with Jambo
Build trust and create a positive impact within your communities with effective stakeholder and Indigenous engagement. Jambo Stakeholder Relationship Management (SRM) software streamlines engagement data management by keeping all relevant information organized, searchable, and reportable, setting the stage for smooth permitting processes and regulatory compliance.
Given the extractive nature of mining, thorough stakeholder engagement is essential to ensure all interests and concerns are addressed before submitting exploration or development permits.
Consulting with these stakeholders produces many communication and interaction records that must be efficiently tracked, secured, organized, and reported. Jambo SRM is a secure and reliable database for all stakeholder engagement data, allowing you to monitor consultation progress, illustrate your work through reports, and effectively align stakeholder goals.
Trusted by leading organizations and governments across North America and Europe
Securely store and organize your stakeholder information
Multiple team members and contractors may engage with hundreds of stakeholders and communities.
- Add key contacts like Indigenous communities, landowners, governments, residents, community groups, NGOs, etc.
- Keep up-to-date details in one central and secure location and share them across your organization.
- Control user permission levels and access to confidential records (so contractors can safely contribute, too).
- If anyone leaves the team, their stakeholder information will remain available.
Manage risk and build better stakeholder relationships
You must avoid damaging your reputation and show your stakeholders that you are listening.
- Consistently track and manage records of communication with stakeholders.
- Help avoid legal problems down the line (like permit delays or mine closures) with detailed stakeholder profiles.
- All records are auto-linked so you can easily view the entire history of engagement with each stakeholder.
- Prepare for a meeting by reviewing a stakeholder profile so you can stay consistent in messaging.
Stay on top of stakeholder issues and commitments
If data lives in multiple locations, it's impossible to know if issues and mitigations are being addressed.
- Record and track issues and concerns, review them by priority and impact and monitor them until resolved.
- Commitments or mitigations can occur at any stage - in regulatory approvals, permits, Indigenous agreements or during stakeholder engagements, but they may not need to be fulfilled immediately.
- Log all commitments made and assign tasks to team members so they are fulfilled and not forgotten.
Simplify reporting and demonstrate the consultation that occurred
Gaining social acceptance and a license to operate can be challenging.
- In seconds, you can create easy-to-understand project progress reports or detailed Indigenous consultation reports to satisfy regulatory reporting requirements.
- Help show adequate consultation with project-affected persons with reports that show the entire history of engagement.
- Create update reports and show how feedback received through engagement was used to inform plans.
"Jambo is easy to navigate and record your engagements. Relationships with your communities of interest are the responsibility of everyone in the company engaging with Indigenous communities and interested parties. Jambo is simple enough that everyone can easily access and contribute their data which is valuable to understanding the social, environmental, political, and economic opportunities and risks of your project."
“Jambo has been a fundamental tool in progressing our project through the BC Environmental Assessment Process and supporting our relationships with communities. The Jambo team has been dedicated to collaborating with us every step of the way, making this software work for our needs. As our use of Jambo continues to grow I am excited to see new ways it can create efficiencies and support our extensive community engagement.”
Check out some of our helpful stakeholder engagement resources:
Want to find out if Jambo is the right stakeholder data management tool for your mining company?
