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Strengthen stakeholder engagement in infrastructure and transportation development with Jambo

Jambo's centralized platform facilitates regulatory compliance by storing all engagement records in a secure, easily accessible location.

Jambo helps streamline tracking your stakeholder engagement progress while reducing the administrative burden of responding to inquiries or audits.

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Why you need Jambo for infrastructure development

Delivering large-scale infrastructure and transportation projects requires collaboration with various stakeholders, communities, and government agencies and meticulous record-keeping of your interactions with them.

With Jambo, teams can easily and securely manage all stakeholder engagement records, reducing the operational and financial risk of not being able to illustrate and report on engagement that occurred. Jambo empowers them to preserve critical information for future reference, ensuring accountability and compliance with regulatory requirements.

 

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Trusted by leading organizations and governments across North America and Europe

Securely store and organize your stakeholder information

Multiple team members and contractors may engage with hundreds of stakeholders and communities. 

  • Don't segment your data. Keep an up-to-date and secure database of stakeholder contact details that can be shared.
  • Reduce the volume of ad-hoc solutions and lower the risk of information gaps or data falling through the cracks.
  • Control user permission levels and access to confidential records (so contractors or people in the field can safely contribute and add data).
  • If anyone leaves the team, don't worry about losing their data; everything they logged will still be available.
stakeholder profiles in infrastructure development
stakeholder communication in infrastructure development

Build better stakeholder relationships

You aim to ensure stakeholders feel heard and understood so they don't lose trust in the process.

  • Tracking conversations with stakeholders is critical to building relationships. Consistently log records of all communications to track what's been said easily.
  • Monitor high-touch or complex stakeholder relationships and assign tasks as required.
  • All logged records are auto-linked, so you can easily view the whole engagement story with each stakeholder or organization. 
  • Prepare for stakeholder interactions by reviewing their profiles to stay consistent in messaging (and show you were listening previously).

Stay on top of stakeholder issues and commitments

Successfully staying on top of mitigations and issues is a challenging task.

  • Commitments or mitigations can occur throughout the project lifecycle, but they may not need to be fulfilled right away.
  • Log all promises made and assign tasks to team members so they are fulfilled and not forgotten.  
  • Documentation is essential. Organize and keep track of issues and concerns, review them by priority and impact, and monitor them until they are resolved.
stakeholder issue management infrastructiure development
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Simplify stakeholder engagement reporting

It can take days to make reports, especially urgent requests for information. 

  • Reduce the time spent searching for information to put in reports.
  • Create easy-to-understand project progress reports for managers or decision-makers with just a few clicks.
  • Easily pull your data to compile detailed or summarized reports to satisfy all reporting requirements. 
  • Run reports to find missing information and help improve project effectiveness.
Skeena Resources
“Jambo has been a fundamental tool in progressing our project through the BC Environmental Assessment Process and supporting our relationships with communities. The Jambo team has been dedicated to collaborating with us every step of the way, making this software work for our needs. As our use of Jambo continues to grow I am excited to see new ways it can create efficiencies and support our extensive community engagement.”
Emily Milne, former Engagement and Partnership Specialist, Skeena Resources Limited
Government of Canada
“Jambo is very easy to use and intuitive. It has great functions that make tracking very easy!”
Engagement Coordinator - Fisheries and Oceans Canada, Government of Canada

Frequently Asked Questions (FAQs) - Jambo and infrastructure development

Here, you can find answers to the most commonly asked questions about Jambo for infrastructure development.

If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.

How does Jambo help with regulatory compliance and audits?
Jambo centralizes all stakeholder engagement records and information in a secure, easily accessible platform. Organizations can create reports that illustrate the engagement that occurred, preserve critical information for future reference, and maintain a complete history of engagement to support any future needs, reducing the administrative burden of responding to inquiries or audits.
Can Jambo handle large, multi-team projects that include contractors and field staff?
Yes. Jambo is designed for projects with numerous team members who interact with shared stakeholders. A confidential contractor role option enables contractors and field staff to be added as users in Jambo, allowing them to safely contribute their data without exposing access to confidential records.
Can Jambo track Right-of-Way (ROW) and landowner engagement during acquisition?
Yes. Jambo makes it easy to log every communication and interaction with property owners and rights holders, automatically linking the records to the associated contact or organization. Using the 'Lands' contact type in Jambo, you can log all engagement activities with a location, such as a piece of land, rather than just the landowner, which is essential when you need to manage the history of engagement with the land during a lengthy acquisition (as the land can change hands over time). Log issues or grievances, and commitments made (e.g., easements, access, and compensation discussions). Assign follow-up tasks and ensure everything is addressed to stay on top of engagement tasks.
How does Jambo strengthen stakeholder relationships?
With Jambo, teams are empowered to consistently log all stakeholder communications, enabling them to maintain a comprehensive history of what's been said and keep continuity of key relationship information. High-touch or complex stakeholders can be monitored, and the sentiment of their communications can be auto-tracked. All communications with them, issues raised by them, commitments made to them, and tasks associated with them are automatically linked to their profile, so team members can easily review and understand everything and be better prepared for meetings.
How are issues, commitments, and mitigations managed?
Jambo lets you log commitments or mitigations made and assign tasks and reminders to ensure follow-through on what you've promised. Issues and concerns raised can be documented, organized, and reviewed by priority and impact, then updated and monitored through a dedicated issues management timeline to support better resolution. These features ensure that nothing is forgotten during a long project lifecycle.
What reporting capabilities does Jambo provide?
Jambo streamlines engagement and consultation reporting by utilizing tagging, which makes data easy to filter and reduces the time spent searching for information to include in reports. You can easily create progress reports for managers and decision-makers in a few clicks, pull detailed or summarized outputs to meet various regulatory reporting requirements, and run reports to find missing data needed to improve project effectiveness.
What happens to data when staff change or leave a project?
Everything logged in Jambo stays in Jambo. If someone leaves a project, team or organization, their logged data remains available.
How do we get started with Jambo, and what are the costs?
You can review Jambo pricing here. To get started with Jambo, the first step is to book a demo to see the platform in action. You can also explore a success story here to learn how a government department uses Jambo to manage stakeholder engagement for large-scale infrastructure and transportation projects.
How does Jambo support construction-phase engagement (detours, lane closures, noise, disruption, etc.)?
Jambo supports the construction phase by enabling users to record all information and notifications sent to stakeholders, including residents and local businesses, as well as all communications with them. Users can also track concerns raised and promised mitigations, staying on top of these to ensure everything is addressed. Organizations can also run quick progress reports on reports that show all the engagement that occurred for DOTs, municipalities, or regulators.
Does Jambo help with P3 concession obligations and KPI reporting to authorities?
Jambo is a project-based system, meaning all engagement data is organized at the project level, making it ideal for managing P3 initiatives. With role-based user permissions, you can control who has access to each project. The contractor access role enables easy addition of partners or contractors to Jambo, allowing them to log consultation data while restricting their visibility to confidential information. Jambo Insights streamlines KPI tracking, enabling users to create and share custom dashboards to stay on top of progress. Obligations are easily monitored through the commitment management module, and Jambo's reporting tools allow teams to generate clear, concise progress and obligation reports whenever needed.
Can you organize corridor-wide engagement across segments or work packages without losing continuity?
Yes, with Jambo, you can maintain a shared, up-to-date stakeholder engagement database that is accessible across teams and contractors. Permission controls enable secure data addition, even from third parties, preventing data silos and maintaining a comprehensive engagement history for each stakeholder across all segments.

Want to find out if Jambo is the right stakeholder engagement software for your department?

If you've reached the point where there are too many conversations or touchpoints to keep track of, please feel free to book a 15-minute call with us. We want to help you discover if Jambo is the right stakeholder relationship management software for your engagement goals.

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