Stakeholder consultation software for UK public sector teams
Jambo is a stakeholder relationship management (SRM) software designed specifically for public sector organisations, including government departments and local authorities, to manage their stakeholder relationships, community consultations, and public engagement securely and effectively.
With Jambo, public sector teams can record all consultation information in one centralised platform, making it accessible, searchable, and reportable. This eliminates information silos that can cause data gaps, duplicate effort, and fragmented communication, key challenges facing public sector teams in the UK today.
Jambo is trusted by governments and organizations worldwide
Why UK public sector teams need Jambo:
Effective consultation and engagement with stakeholders, whether local communities, partner organisations, or elected representatives, are critical for informed decision-making and building public trust. However, public sector teams face many challenges.
There is a better way. Jambo is Stakeholder Relationship Management (SRM) software specifically designed to tackle these challenges by creating a single source of truth for all engagement data.
Government departments and local authorities in the UK use Jambo to break down silos, enhance knowledge retention, and securely log, track, and report on all stakeholder interactions and communications, thereby supporting statutory consultation, community involvement, and policy development.
With Jambo, you can:
Trusted security and hosting
- Secure AWS data storage in the EEA
- GDPR compliant
- Extensive roles, permissions and access controls
- ISO 27001 and ISO 27017 accredited
- Multi-factor authentication (MFA) and Single Sign-On (SSO) options
- Dedicated Information Security Officer
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Expert and reachable support
- Dedicated Customer Success (CS) representative
- Support team of stakeholder engagement experts
- Freshdesk helpdesk to easily log support tickets
- 90% of support tickets answered within 2 hours
- Phone, email and chat support available
- Online library of support documents/videos
- Monthly training and refresher webinars
Quick and easy onboarding
- Support setting up your account
- Configuration of project setup, data structure, and reporting needs
- Data import templates and support
- Admin and team training
- Ongoing support throughout your Jambo journey
Secure AI and powerful integrations
- Free Jambo for Outlook add-in
- Jambo for Esri ArcGIS add-in
- Jambo for Zapier integration - over 7,000 integrations available for apps like MailChimp, Google Sheets, Survey Monkey, etc.
- Public API to connect your other business applications
- All Jambo Secure AI tools are trained on independent data models and meet or exceed industry standards for safeguarding sensitive information
Featured UK public sector team
Councils and Combined Authorities
UK local authorities face increasing challenges when it comes to managing consultation projects, including:
- Increasing legislative duties for public and community consultation (e.g., under the Local Government Act and Public Sector Equality Duty)
- Pressure to deliver more inclusive and accessible engagement
- Managing large volumes of stakeholder data
- Avoiding duplication of effort and losing historical engagement context due to staff turnover
- Demonstrating transparency and accountability through better record-keeping and reporting
Jambo enables UK local authorities to be more efficient and effective, supporting inclusive engagement, better decision-making, and clear audit trails.
What customers say about Jambo
“Jambo is very easy to use and intuitive. It has great functions that make tracking very easy!”
"Jambo features have streamlined our processes and ensured that our stakeholder data is organized and accessible. Beyond the functionality, the customer support and service have been excellent. The Jambo team has been responsive, knowledgeable, and proactive in helping us maximize the system's capabilities. Overall, Jambo has become an integral part of my team's stakeholder engagement strategy."
“Support from the Jambo Customer Success team is provided very quickly. It is much appreciated in the fast-paced engagement world."
"Jambo really is such a better tool than the one we had before, with so many options and opportunities to keep our database up to date, and to track issues, meetings, events, etc. It is so interactive and easy to use - it is a GAME CHANGER!"
Frequently Asked Questions (FAQs): Jambo for the UK public sector
Here, you can find answers to the most commonly asked questions about Jambo for UK public sector teams.
If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.
Is Jambo designed for UK public sector teams?
How does Jambo help with statutory consultation and legal compliance?
Can Jambo reduce information silos and duplicated effort related to consultation management?
How does Jambo support continuity when team members leave?
What kind of consultation reports can Jambo produce?
- Who was consulted
- How engagement was conducted
- What feedback was received
- How stakeholder input informed decisions
- Project progress for decision-makers and the public
- History of consultation to support regulatory and statutory legal requirements
Is Jambo secure enough for sensitive consultation data?
- Secure AWS data hosting in the EEA
- UK GDPR compliance
- ISO 27001 and ISO 27017 accreditation
- Role-Based Access Controls (RBAC)
- Multi-Factor Authentication (MFA) and Single Sign-On (SSO)
- A dedicated Information Security Officer
- Secure AI tools
How easy is it to onboard a public-sector team to Jambo?
What level of support can public sector teams expect?
Public sector teams receive:
- A dedicated Customer Success representative
- Support from IAP2-trained stakeholder engagement experts
- Freshdesk helpdesk available to log tickets from 9:00 am - 11:30pm GMT
- 90% of support tickets answered within two hours
- Monthly customer training webinars
- An online library of support documents and videos
Can Jambo integrate with existing public sector tools?
- Outlook (free add-in) - add emails and calendar events to Jambo
- Use the Project Email address feature to log emails in Jambo from other email providers like Gmail
- Esri ArcGIS Pro
- Zapier (7,000+ integrations, including MailChimp, Google Sheets, SurveyMonkey)
- A public API is available to connect Jambo with other business systems or tools
How does Jambo help improve decision-making and transparency?
Check out some of our helpful stakeholder consultation resources:
Want to find out if Jambo is the right stakeholder consultation software tool for your department or team?
Book a 15-minute call to discuss your community consultation challenges and needs. We would like to help you figure out whether Jambo is the right consultation information management software for your team.
