What is Jambo, and how does it improve public consultation data management for Councils and Combined Authorities?

Jambo is a secure, centralised Stakeholder Relationship Management platform designed for UK local government teams. It streamlines the entire public consultation process by consolidating all related information, emails, meetings, events, surveys, and correspondence in a single system, eliminating data silos and improving collaboration, transparency, and compliance.

How does Jambo help UK local authorities ensure legal defensibility and audit readiness?

Jambo automatically logs and stores all consultation responses, communications, and related evidence with complete audit trails. This means that when facing FOI requests, audits, or legal challenges (such as judicial reviews), councils can quickly demonstrate fair process, due diligence, and statutory compliance without needing to search through emails or spreadsheets.

Can Jambo help with UK GDPR compliance and compliance with other data protection laws?

Yes, Jambo is built to meet UK GDPR and information governance requirements. Consultation data is centralized, secure, and auditable. Consent and subscription preferences are managed in one place, personal data can be redacted for public-facing reports, and access is strictly controlled with role-based permissions.

How does Jambo support the principles of inclusive engagement and the Public Sector Equality Duty (PSED)?

Jambo analytics can help identify underrepresented groups or "silent majorities", enabling targeted outreach and ensuring all voices are heard. This supports councils in meeting their Public Sector Equality Duty by facilitating more inclusive consultations and enabling reporting on demographic engagement.

What features does Jambo offer to manage records of consultation events or engagement activities?

Jambo includes a built-in calendar for scheduling and tracking consultation events, meetings, tasks and engagement sessions. Teams can log calendar events directly from Outlook with the free Jambo for Outlook add-in, ensuring calendars stay in sync and participation is easily tracked.

How does Jambo support the creation of evidence for statutory documents like the Statement of Community Involvement (SCI)?

Jambo automatically stores and organises all engagement, feedback, and communication records in a single secure platform. This comprehensive audit trail makes it easy to generate the clear, robust evidence required for statutory documents such as the Statement of Community Involvement (SCI). Councils can demonstrate precisely how they have engaged communities, what feedback has been received, and what actions have been taken, thereby supporting regulatory compliance and best-practice reporting.

How does Jambo help UK local governments manage records of community consultation and consultation reporting?

Jambo helps governments manage community consultation records and reporting by centralising all engagement data, automating audit trails, and offering secure AI tools and instant reporting. As a safe, GDPR-compliant platform, it streamlines processes and ensures transparency across every stage of public consultation.

What UK public sector organisations can use Jambo?

Jambo can be used by a wide range of UK public sector organisations, including NHS Trusts, county, city, and borough councils, and Combined Authorities. As a software-as-a-service (SaaS) solution used by governments of all levels across the globe, Jambo is the proven and trusted choice for public bodies seeking a compliant, sector-focused stakeholder engagement and consultation management system.

Jambo: the CRM built for stakeholder management, not sales pipelines

Your stakeholders aren't sales prospects. Your CRM shouldn't treat them like they are

Generic CRMs manage leads. Jambo manages stakeholder relationships. Purpose-built with dedicated tools to track contacts, issues, commitments, and communications across every project, in one secure platform.

Generic CRMs weren't built for stakeholder management

Most organizations seeking a CRM for stakeholder management quickly discover that generic CRM platforms, built to manage leads and close deals, can't handle the complexity of community engagement, public consultation, or government stakeholder programs.

Jambo is stakeholder CRM software built from the ground up for engagement and consultation teams. Every feature, from issue resolution timelines to commitment tracking and sentiment analysis, exists because stakeholder relationships require a fundamentally different approach.

Whether you're a government agency, energy organization, infrastructure developer, or mining company, Jambo gives your team a single, secure platform to manage stakeholder relationships with confidence.

Jambo is trusted by governments and organizations worldwide

Generic CRM vs Jambo CRM overview table

Generic CRM

Jambo

What you'll get:

Issue and commitment tracking
Sentiment analysis per interaction
Geospatial and mapping tools
Consultation-ready reporting
Multi-role contact profiles
Project-based data segmentation
Limit access to sensitive data
Viewable audit trail on every record

Issue and commitment tracking

Sentiment analysis per interaction

Geospatial and mapping tools

Consultation-ready reporting

Multi-role contact profiles

Project-based data segmentation

Limit access to sensitive data

Viewable audit trail on every record

Everything your stakeholder management team needs in one place

Contact management

A full engagement history for every stakeholder and community is always at your fingertips.

Jambo builds a living, searchable profile for every stakeholder, organization, community and even location your team engages with. Every communication, issue, commitment, and attachment you log is automatically linked to the relevant contact's profile.

Store contact details, interests, group affiliations, and preferred communication channels.
Every record is auto-linked the moment it's created.
Search the full history of engagement across all projects.
Share contacts across projects.

Issue and commitment tracking

Jambo tracks every concern and commitment from the first report to the final resolution.

Assign clear ownership to every issue and commitment with automated reminders so nothing expires unaddressed. Flag confidential commitments and restrict access to protect sensitive information. Maintain a complete, time-stamped audit trail to ensure accountability and support regulatory review.

Log concerns with priority levels and impact ratings.
Full resolution timeline for every issue.
Set and track recurring commitments on defined intervals.
Assign tasks to team members with deadline reminders.

Reporting and analytics

Generate stakeholder reports in seconds, not days

When stakeholder data lives in one place, reporting becomes effortless. Jambo generates summarized or comprehensive reports with a few clicks, filtered by project, stakeholder, date range, issue type, and even sentiment. Answer ad-hoc information requests the moment they land.

Compile PDF and CSV report exports in seconds.
A single stakeholder or an entire community can export a full engagement history.
Analyze your data through visualizations using bar, line, and pie charts, as well as KPI gauges.
Data can be rolled up and reviewed across all projects and programs as needed.

Stakeholder profiles

Build a complete, searchable history for every contact and organization. Store contact details, concerns, interests, group affiliations, and every interaction.

Communication records

Log every meeting, email, call, and site visit as a structured communication record. Auto-import emails via BCC forwarding or using the free Jambo for Outlook add-in.

Issue and feedback management

Track every stakeholder concern, objection, or piece of feedback. Set issue priority levels, track resolution status, and follow every issue through to completion with a full issue history timeline.

Commitment tracking

Record every promise, mitigation, or commitment made during consultations. Set recurring commitments for scheduled obligations.

Dashboards and analytics

Monitor issues, tasks, and engagement progress using Jambo Custom Dashboards. Create bar charts, line graphs, and KPI gauges for your stakeholder program.

Learn more

Instant reports

Generate PDF or CSV reports in seconds, by project or single stakeholder, summarized or comprehensive, pre-built or fully custom. Respond to information requests as soon as they arrive.

Geospatial mapping tools

Create project boundaries to help teams understand project areas and automatically geocode every address you add in the Esri-powered map viewers.

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Shared calendar

See all planned communications, campaigns, commitments, and tasks in a unified team calendar. Avoid scheduling conflicts, plan proactively, and keep every stakeholder touchpoint on track.

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Jambo Secure AI

Secure, opt-in AI-powered tools. Auto-analyze sentiment on every communication record. Summarize long engagement notes into concise briefs with one click.

Learn more

Built for the industries where relationships and compliance matter most

Jambo is a stakeholder CRM built for government agencies and regulated industries where relationships, compliance, and public trust are critical to success.

Infrastructure and transportation

Healthcare

Indigenous relations

Enterprise-grade security, built for sensitive stakeholder data

Stakeholder data is sensitive. Jambo is built to protect it, meeting the highest international standards for data security and compliance.

ISO 27001 & 27017 certified

Jambo holds ISO/IEC 27001 and ISO 27017 certification, the highest internationally recognized information security management standard. Annual third-party penetration testing ensures we stay ahead of current threats.

GDPR compliant and role-based access

Manage stakeholder opt-in preferences and data subject requests with ease. Assign granular roles and permissions by project so each user accesses only what they need.

AWS regional data storage

All Jambo data is stored in secure, regional Amazon Web Services data centres. Choose where your data is hosted to meet local data residency requirements. The world's most regulated organizations trust AWS.

More security information

Frequently Asked Questions (FAQs): CRM for stakeholder management

Everything you need to know about Jambo's stakeholder CRM software before booking a demo.

If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.

What is a CRM for stakeholder management?

A CRM for stakeholder management is purpose-built software that helps organizations track, manage, and report on their relationships with stakeholders. Unlike conventional sales CRMs, stakeholder CRM software is designed for engagement and consultation workflows: logging issues, tracking commitments, recording communications, and generating reports for regulatory or public accountability purposes. Jambo is a leading example of this category.

How is Jambo different from a generic CRM like Salesforce or HubSpot?

Generic CRMs are built to manage sales pipelines and customer relationships, not stakeholder engagement. They lack the features that engagement teams depend on: issue and commitment tracking, sentiment analysis per communication, geospatial mapping tools, consultation-ready reporting, contractor-limited access, and GDPR compliance tools for public data. Jambo's CRM stakeholder software is built specifically for this work, so your team isn't constantly fighting the tool to do things it wasn't designed for.

Is Jambo suitable as a stakeholder CRM system for government agencies?

Yes. Jambo is trusted by federal, provincial, state, and local government agencies across Canada, the US, the UK, and Australia. As a CRM system for government agencies, Jambo meets stringent security requirements. ISO 27001 and ISO 27017 certified, AWS regional data storage for data residency compliance, GDPR and UK GDPR compliance, role-based access controls, full audit trails, and WCAG 2.1 Level A accessibility. Government teams use Jambo to manage public consultations, community engagement programs, Indigenous relations, and FOIA (Freedom of Information Act) requests.

Can Jambo replace our spreadsheets and shared drives?

Absolutely, and this is one of the most common reasons teams switch to Jambo. Spreadsheets can't link issues to contacts, auto-generate reports, track sentiment, manage task assignments, or control access permissions. Jambo replaces the fragmented combination of spreadsheets, shared drives, email threads, and generic CRMs with a single, purpose-built stakeholder CRM platform.

How does Jambo handle data security and privacy?

Jambo takes security seriously at every level. The platform is ISO 27001 and ISO 27017 certified, undergoes annual third-party penetration testing, and stores all data in secure, regional AWS data centres, enabling you to meet local data residency requirements. Role-based permissions, confidential contractor access controls, SSO support, GDPR compliance tools, and a full change history audit trail ensure your stakeholder data stays protected and accountable.

Does Jambo integrate with the tools my team already uses?

Yes. Jambo integrates with Microsoft Outlook via a free add-in that lets you log emails and calendar events directly from your inbox. Emails can also be automatically added to Jambo by BCC or forwarded to your unique project email address. Jambo connects to 7,000+ apps via Zapier, including Gmail, Typeform, and SurveyMonkey and offers a public API for custom integrations. For spatial teams, Jambo also integrates with Esri ArcGIS Pro.

It's time to forget about spreadsheets and CRMs.

Jambo: the CRM built for stakeholder management, not sales pipelines

Your stakeholders aren't sales prospects. Your CRM shouldn't treat them like they are

Generic CRMs weren't built for stakeholder management