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Improved stakeholder engagement in healthcare with Jambo

Jambo is stakeholder engagement software that healthcare teams use to store all engagement data securely. Creating a centralized stakeholder database makes it easier for teams to access stakeholder feedback and insights from engagements, which can then be used to drive support and deliver better public health projects and programs.

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5 reasons customers love Jambo
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Why the healthcare industry needs Jambo:

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Engaging with stakeholders is essential to building successful public health programs and policies that consider all voices.

Engagement within healthcare includes communication with government agencies, community groups, advocacy groups, businesses, and local citizens. Fostering open communication and collaboration among these key stakeholders can build an inclusive public health system that addresses the community's real needs.

Jambo is software for safely recording all interactions with stakeholders during engagements. This builds a reliable and organized stakeholder database of shareable and reportable information across your organization.

 

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Jambo is trusted by governments and organizations worldwide

Securely store and organize stakeholder information

You may engage with hundreds or thousands of stakeholders, patients, and communities. 

  • Jambo is a secure stakeholder database that you can use to consistently track and manage records of stakeholder touchpoints in a safe and organized way. 
  • Keep up-to-date contact details in one location and share them across your entire organization. 
  • Control user permission levels and access to confidential records.
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Communicate better and build trusted stakeholder relationships

Your goal is to build collaborative stakeholder relationships.

  • Stakeholder profiles are a record of all interactions you've had with a stakeholder or organization. 
  • Profiles show their connections to projects, what has been communicated to them in the past, issues they have raised, and commitments made to them. 
  • By reviewing profiles, you can ensure messaging remains consistent, better understand their concerns, and identify any risks.

Help grow social capital within communities

You want to grow your organization's reputation within communities.

  • Review what is working and better plan your engagements (ensure no crossover or duplicate work is happening). 
  • Ensure you and your team are more informed to communicate and act in alignment. 
  • Help build stronger relationships with your stakeholders and identify meaningful ways to earn social capital.
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Illustrate team efforts and engagement impact

Driving support for your programs, infrastructure development projects, funding initiatives, or policy changes can be challenging. 

  • When all your data is in one platform, you can easily compile it into valuable reports in seconds. 
  •  Quickly and confidently respond to requests for information. 
  • Create reports to measure performance outcomes and highlight the impact of your engagement to date. 
  • Showcase the extraordinary work being done to help encourage buy-in and project adoption.

Why some of our healthcare customers love Jambo:

“Jambo has been an effective platform in supporting us to be strategic and intentional in our engagement with key partners. As an organization building on innovative approaches to meaningful stakeholder relations, we required a format that allowed us to organize and bridge stakeholder data in ways that were flexible, customizable, and easily retrievable - Jambo delivers"
Stakeholder Lead, Canadian Provincial Public Health Partner
"Jambo really is such a better tool than the one we had before, with so many options and opportunities to keep our database up to date, and to track issues, meetings, events, etc. It is so interactive and easy to use - it is a GAME CHANGER!"
Jambo daily user, State Level Health Agency

Frequently Asked Questions (FAQs): Jambo for healthcare teams

Here, you can find answers to the most commonly asked questions about Jambo for healthcare.

If you don't find the answer you're looking for, our friendly sales team is always here to help. You can contact us at hello@jambo.cloud.

What is stakeholder relationship management software for healthcare?

Stakeholder relationship management (SRM) software provides healthcare organizations with a single, secure place to record, track, and report on every interaction with the people and groups whose work they affect. For a hospital expansion, a service change, or a public health program that includes patients and families, care providers, unions, community health boards, funders, regulators, and local residents. Instead of reconstructing engagement history from scattered emails and spreadsheets, teams log communications as they happen and build a complete, searchable record over time.

Who in a healthcare organization typically uses Jambo?
Jambo is used by engagement teams rather than by clinical care teams. That includes communications and community engagement teams, government affairs and government relations departments, patient and community advocacy teams, and project teams delivering capital projects, such as new facilities. Because these teams often engage the same stakeholders without realizing it, a shared system gives everyone visibility into who has been contacted, what they were contacted about, and by whom.
Healthcare stakeholders range from patients to regulators. How does Jambo keep those groups organized?
Jambo lets you build profiles for individuals and organizations and segment them using tags, projects, and custom fields. A regional health authority might tag stakeholders by community, program, facility, or stakeholder type, so a patient advocacy group, a union representative, and a municipal official each sit in the right context. Every profile shows the full history of communications, issues raised, and commitments made, so anyone on your team can understand a relationship before reaching out.
Can Jambo help us document consultations for regulators and funding bodies?
Yes. Healthcare capital projects and major service changes often require documented evidence of who was consulted, when, and how their feedback was addressed. Jambo builds that record as your team works. Each logged communication is timestamped and linked to the stakeholders, issues, and commitments involved, and Jambo maintains a history of changes to the record. When a regulator or funder asks for evidence of consultation, you can generate a report in minutes instead of piecing one together after the fact.
How does Jambo protect sensitive engagement records?
Jambo is certified to ISO 27001 and ISO 27017 standards and supports single sign-on and multi-factor authentication. Administrators control access through user roles and permissions, including view-only and custom project roles. For especially sensitive interactions, records can be marked as confidential so only authorized users can see them, and that confidentiality extends to the commitments, tasks, and issue updates associated with those records.
Does Jambo store patient health records?
No. Jambo isn't an electronic health record system and isn't designed to store clinical or medical information. It manages engagement data: who your organization talked to, what was discussed, what concerns were raised, and what was promised. Healthcare teams use Jambo alongside their clinical systems, keeping engagement records separate from patient care records. Your team controls what information is entered into the platform.
Our departments often contact the same stakeholders without knowing it. Can Jambo fix that?
This is one of the most common problems we hear from large healthcare organizations. Communications, government relations, patient advocacy, and clinical operations teams frequently engage the same stakeholders independently, resulting in duplicated or contradictory outreach. In Jambo, every interaction is logged against a shared stakeholder profile, so before anyone reaches out, they can see the full engagement history across the organization. Leadership gets a single view instead of four disconnected ones.
Can Jambo help us identify concerns before they escalate?
Yes. Jambo's issues module lets you log concerns as they're raised, connect them to the stakeholders and communications involved, and track them until they're resolved. You can also record the sentiment of each communication and filter or report on it, helping you spot patterns such as growing frustration in a specific community. Surfacing unresolved concerns early gives your team a chance to respond before they turn into public disputes, media coverage, or project delays.
What AI features or tools does Jambo offer, and is our data safe when we use them?
Jambo offers three optional AI tools: AI Summarize generates a concise summary of the notes from a communication record, AI Sentiment analyzes a communication record and suggests a sentiment value, and AI Tagging suggests relevant tags based on the record. All three run within Jambo's Secure AI environment and process your data in your hosting region. Each AI tool is enabled at the account and project level, so your organization decides whether and where to use them. A person reviews and confirms every AI output before it's saved.
Where is our data hosted?
Jambo offers regional hosting in Canada, the United States, Europe/UK, and Australia. Your data stays within the region you select, which matters for healthcare organizations subject to data residency requirements, provincial privacy legislation such as FOIP, or GDPR/UK GDPR. Jambo is GDPR-compliant and designed with public-sector privacy obligations in mind.
We already have a CRM. Why would we need Jambo?
CRMs are built to move sales deals through a pipeline, and healthcare stakeholder relationships don't work that way. A patient advocacy concern can influence a funding decision or trigger a regulatory review, and a CRM has no way to represent those connections. Jambo is built around engagement records rather than deals: communications, issues, commitments, and the relationships among them. It also includes what regulated organizations need to defend their decisions, such as confidentiality controls, a record change history log, and consultation-focused reporting.
How do we get our existing stakeholder data into Jambo?
Jambo includes import tools to import contacts and communication records from spreadsheets, so your existing engagement history isn't lost when you switch. Every customer also gets onboarding support from our team to help structure projects, define tags and custom fields, and set up user permissions that align with how your organization actually works. Most healthcare teams move from spreadsheets and shared inboxes to Jambo, and the migration is a well-worn path.
Why does the healthcare industry need stakeholder engagement software?
Healthcare organizations engage with a wide range of groups, including government agencies, community organizations, advocacy groups, businesses, and local citizens. Without a centralized system, tracking these interactions across spreadsheets and email becomes difficult to manage and hard to report on. Jambo gives healthcare teams a single, secure place to record every stakeholder touchpoint, keeping information organized and accessible across the organization.
Who are the typical stakeholders in a healthcare engagement program?
Depending on the organization, stakeholders can include patients and community members, health authorities, government funders, advocacy groups, care providers, and regulatory bodies. Each group has different concerns and needs different information. Jambo lets teams create extensive contact profiles that link all communications, issues raised, and commitments made, so every interaction reflects the full history of engagement with that stakeholder or organization.
How does Jambo support reporting for healthcare programs and projects?
Since all engagement data lives in a single platform, teams can compile it into reports without having to pull data from multiple sources. This makes it easier to respond to requests for information, measure the impact of engagement work, and show the outcomes of public health programs, funding initiatives, or policy changes to leadership and funders.
What kinds of healthcare organizations use Jambo?
Jambo is used by public health partners, state and provincial health agencies, and other healthcare organizations that manage engagement with communities, government bodies, and advocacy groups. Current healthcare customers include organizations like Alberta Health Services, Primary Care Alberta, and March of Dimes Canada.
Does Jambo replace spreadsheets and manual tracking methods?
Yes. Jambo is built to replace scattered spreadsheets and disconnected tracking tools with a single, organized stakeholder engagement database. This gives teams a consistent record of contact details, interactions, and engagement history in one location, rather than relying on multiple files that are hard to keep up to date and share.
How does Jambo help healthcare teams keep stakeholder data secure?
Jambo stores stakeholder information in a secure, centralized database and offers granular user permission controls, so teams can manage who has access to projects and confidential records. Jambo holds ISO 27001 and ISO 27017 certifications and is GDPR-compliant, supporting healthcare organizations that need to meet strict data protection standards.

Want to find out if Jambo is the right stakeholder engagement platform for your organization?

Book a 15-minute call to talk about your stakeholder engagement challenges and needs. We'd like to help you determine if Jambo is the right stakeholder relationship management tool for your team.

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