Jambo Secure AI tools are designed to save time, automate routine tasks, simplify workflows, and help maximize the value of engagement data. Jambo Secure AI is built on a rock-solid security foundation, meaning you can trust that your confidential and sensitive information is always protected.
By harnessing the power of secure artificial intelligence (AI), we're developing solutions, tools and features that empower our customers to do things faster, streamline their workflows, uncover valuable insights from their data, and make more informed decisions with confidence. We call our growing suite of secure, integrated AI tools - Jambo Secure AI.
We're committed to keeping our AI secure. This means we'll always protect your data as if it were our own, giving you complete peace of mind when enabling and working with Jambo Secure AI.
We use a completely independent data training model. This means we don't train our AI models on customer data—ever. All our AI tools are optional and can be easily turned on or off on your account or project.
AI Summarize uses Jambo Secure AI to generate a clear and concise summary of your raw and detailed communication notes on an engagement record with just one click.
AI Summarize is a powerful tool that helps you automatically uncover the full potential of your communication data.
AI Sentiment uses Jambo Secure AI to analyze the notes within your communication records and assign a negative, neutral or positive sentiment value with just one click. You can also enable automatic sentiment analysis to assign sentiment values continuously without any manual input.
AI Sentiment simplifies sentiment analysis across all your communications, helping your team stay informed and act proactively.
We use independent data model training, meaning your data is never used to train our AI models. By keeping AI training completely independent from customer datasets, we ensure that your data remains confidential and is never exposed to risks associated with AI model development.
This strategy helps further safeguard against data breaches and misuse, strengthening the security barrier around customer information.
We employ state-of-the-art encryption protocols to protect data both in transit and at rest.
This end-to-end encryption guarantees that sensitive information is only accessible by authorized parties, shielding it from unauthorized access and potential cyber threats.
Understanding the importance of data residency, Jambo ensures that you use our AI services within your specific region, whether it be the USA, EU, or Canada.
Utilizing AWS infrastructure, we leverage regional data centres that adhere to local data sovereignty laws and regulations, providing an additional layer of compliance and peace of mind for our customers.
Want to know more? Our friendly sales team is always here to help. You can reach us at hello@jambo.cloud.
If you're a Jambo customer and want to learn more about enabling Jambo Secure AI tools, our customer success team is always here to help. Please feel free to email them or submit a helpdesk ticket with any questions.
You can enable Jambo AI tools for free. A Jambo account administrator must request the enablement of each tool from their Customer Success rep. The account administrator can then enable Jambo Secure AI tools individually on the projects they manage.
Jambo Secure AI tools are free to use, but must be enabled on a Jambo account. This is because we keep all our AI tools opt-in.
Jambo AI tools are currently available to all our customers. All Jambo subscription levels can request the tools to be enabled on their account, regardless of their subscription level.
Please note: AI Summarize, AI Sentiment, and all future Jambo Secure AI tools must be enabled individually on a Jambo account and then on each project as needed – they're not automatically available.
You can trust Jambo Secure AI. All our AI tools are designed to safeguard confidential data, giving you complete peace of mind that your sensitive information will always remain private and secure.
Unlike some software, we don't train our AI models on customer data!
Please refer to the security information above for more details.
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