Software built for stakeholder engagement and consultation

Jambo is made for teams that want to improve stakeholder engagement and build better stakeholder relationships.

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Stakeholder information that is easy to access and search

You need a secure and reliable stakeholder database.

 

  • Add a contact profile for every stakeholder or organization you are engaging with.
  • Every time you add a record of communication, an issue, or a commitment and associate it with a contact, it links to their profile so you can view and understand the entire history of engagement with them.
  • Always be prepared before a stakeholder meeting!

A stakeholder platform that helps reduce risk

Log and track issues and commitments to ensure nothing slips through the cracks.

 

  • You can set different permissions for each user to meet their data requirements.
  • These individual user permissions will help ensure everyone (even contractors) can use the platform to meet their specific needs while protecting your sensitive data.
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Stakeholder engagement reporting that doesn’t take days

All your data is in one location, so you can pull the data you need when you need it.

 

  • Create summarized or detailed stakeholder engagement reports with just a few clicks.
  • Create reports illustrating your organization's entire history of engagement with a single stakeholder or a whole community (or organization) to use in regulatory reports.

Jambo features

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Core SRM features

Stakeholder profiles

Keep up-to-date profiles for all stakeholders, organizations and communities in one secure location.

Store information such as contact details, interests, concerns, and interactions.

Activity and interaction records

Easily add records for each communication, activity, or interaction with stakeholders.

Review the full history of engagement with stakeholders.

Issue and feedback management

Log stakeholder issues or concerns and understand their priority and impact.

Follow issues through to resolution with an issues timeline.

Commitment tracking

Track commitments, mitigations, or promises made to stakeholders.

Set recurring commitments for those that need to be repeated at regular intervals.

Dashboards and analytics 

Monitor the status of issues, tasks, and team progress using project dashboards.

Review project analytics to track performance and identify areas for improvement.

Tasks and reminders

Assign tasks to yourself or team members.

Set auto-reminders to ensure tasks are completed on time.

Mobile responsiveness 

Access and use Jambo from any device with an internet connection, including smartphones and tablets.

Easily add records on the go without having to download a separate mobile app.

Use Siri or voice-to-text to log records quickly.

Reporting

Create report summaries or comprehensive reports in seconds (CSV and PDF).

Pre-built reports are available, or create your own using filters.

Tagging

Categorize and organize information using tags - these can be specific keywords, themes, categories, concerns, or trends.

Simplify searching through data by adding important keywords as tags.

Fast and easy data management features

Email automation

Automatically add emails (including attachments) from an Outlook or Gmail account to Jambo with a unique project email address. Users can simply BCC or forward emails to the unique Jambo project email address to add them to each project.

Outlook add-in

Seamlessly create new communication records within a Jambo project from your emails or calendar meetings directly from Outlook with the free Jambo for Outlook add-in.

Public API

Connect your various business applications to Jambo with our public API. (Zapier integration coming soon!)

Communication campaigns

Build contact lists and export them for use in mass communication campaigns (e.g. email lists, newsletters, mailouts).

Attachment/document management

Add attachments like PDFs, images, and videos to records.

Include attachments in reports (attachments are downloaded in an organized zipped folder structure).

Calendaring

Easily log calendar events like meetings, appointments, or engagement sessions to your Jambo project directly from Outlook.

Global view

With Jambo's Global View, you can view the engagement of individuals or organizations across all of your projects or programs and easily create reports. 

Project Views

Segment stakeholder data by project to make it easy for teams to review, record, and report on stakeholder information by initiative/ project/program.

Centralized contact management

Easily share contacts across projects.

When a contact is updated in one project, those changes are automatically reflected across all other projects where that contact is shared. This ensures consistency and eliminates the need for manual updates.

Geospatial data

Visualize projects and see where communications are taking place on an integrated map viewer.

Export maps as PDFs.

Administrative features - no IT team or support team required

Easy contact importing & duplicate management

Upload multiple contacts from an Excel file at once.

Duplication checks help ensure your contact data doesn't create duplicates.

Bulk editing tools

Quickly add/edit/remove Jambo tags or custom fields.

Customization

Customize your Jambo projects with custom fields, tags and categories to fit your needs.

Security and reliability features

User permission management

Assign users roles and permission by project to ensure they only have the necessary access.

Keep sensitive information protected and only accessible to authorized personnel while enabling team collaboration.

Confidential contractor access

Work collaboratively with your contractors in Jambo by limiting their access to sensitive projects or communication records and issue updates, commitments, and tasks.  

You can limit access to sensitive information, such as financial data or confidential internal notes, to prevent unauthorized viewing or editing.

Change history and audit trail

Track user activity and changes made to records, providing a clear audit trail to ensure authenticity and accountability.

 

Activity logs

Jambo can keep records of activity, such as who created, edited, viewed, or deleted a record, including what changes were made to data, who made the change, when it was made, etc.

Use activity logs with your SIEM (Security Information and Event Management) software to help your organization maintain information security.

Single sign-on (SSO)

Jambo's Single Sign-On (SSO) feature provides an additional layer of security for enterprise customers, allowing IT teams to easily manage staff access using existing tools and protocols.

Using spreadsheets and need a Customer Relationship Management tool (CRM) to manage stakeholder engagement information?

For effective stakeholder data management, you need to say goodbye to spreadsheets and hello to an SRM!

A CRM is built for managing customers and sales; an SRM (Stakeholder Relationship Management) is for managing stakeholder relationships and engagement activities. 

Unlike CRMs, Jambo is purpose-built to improve engagement with unique stakeholder-centric views, workflows, and faster and easier processes for teams.

Jambo helps organizations manage all their stakeholder engagement information in one secure location.

Jambo is used by leading organizations and governments like:

Jambo security

At Jambo, we take your data security very seriously

Stakeholder engagement data is confidential and sensitive, so we know you're concerned about the security of our platform. With this understanding in mind, we work tirelessly to keep your data safe and secure with our security features and commitments.
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Secure AWS data storage

Jambo data is stored in secure regional-based Amazon Web Services (AWS) data centres. The world's most highly regulated organizations trust AWS every day.

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ISO 27001: 2013 and
ISO 27017: 2015 accredited

ISO/IEC 27001:2013 certification is the highest internationally recognized information security management systems (ISMS) standard. Achieving ISO 27001 is a rigorous process, but it is essential to keep customer information and data safe and secure.

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Trusted by governments and industry

Jambo undergoes rigorous and extensive third-party penetration testing yearly to ensure our platform and services are up-to-date and resistant to current threats. Because of this, we're trusted by leading organizations and governments.

Skeena Resources

“Jambo has been a fundamental tool in progressing our project through the BC Environmental Assessment Process and supporting our relationships with communities. The Jambo team has been dedicated to collaborating with us every step of the way, making this software work for our needs. As our use of Jambo continues to grow I am excited to see new ways it can create efficiencies and support our extensive community engagement.”

Emily Milne, Engagement and Partnership Specialist, Skeena Resources Limited

Want to find out if Jambo is the right stakeholder
management tool for your organization?

Book a 15-minute call to talk about your challenges and needs.

We want to help you discover if Jambo is the right stakeholder
engagement platform for your team.