How Silvacom leverages Jambo for successful Indigenous and stakeholder engagement in the natural resources industry

1. Public involvement: Silvacom aims to secure public understanding during the development of forest management plans. It is important to include Indigenous communities and stakeholders and seek their feedback, as their input can directly impact the project outcomes.
   
   
2. Diverse stakeholder landscape: Forest management plans include engaging and consulting with a wide range of Indigenous communities and stakeholders including government bodies, environmental organizations, residents, business owners, etc. Managing these diverse stakeholders and rights holders effectively can be complex and time-consuming.
   
   
3. Trust building: Establishing and maintaining trust with stakeholders and Indigenous communities is critical. A key part of building trust is ensuring that issues and concerns are tracked and addressed. This task is vital for the successful creation and approval of forest management plans and for ensuring that everyone's voices and opinions are being heard.
   
   
4. Information silos: Stakeholder information can be stored across multiple platforms and departments, making it difficult to access, update, and maintain accurate records. When multiple contributors are involved, it can result in inefficiencies and the creation of information silos, leading to a lack of comprehensive insights.
   
   
5. Time efficiency: With numerous stakeholders and extensive data to manage and report on, time efficiency is crucial to ensure effective communication, collaboration, and decision-making. Not having to constantly ask what the team is working on or what the latest updates are is important to project success.

How are stakeholder engagement challenges for teams in natural resources addressed?

To address these challenges, Silvacom implemented Jambo Stakeholder Relationship Management software (SRM) to streamline their stakeholder and Indigenous engagement efforts and address the challenges at hand. The features and functionalities of Jambo provide them with a robust solution to streamline their stakeholder management processes:

1. Centralized stakeholder database: Jambo is a centralized repository for stakeholder information, enabling Silvacom, its clients, and third-party contractors to store, update, and access data in one location. This data includes contact profiles with details, preferences, and detailed engagement histories. As all users can be using Jambo at once if needed, it helps with collaboration and gets teams out of their old data management silos.
   
   
2. User-friendly interface: Jambo is designed with an intuitive and user-friendly interface, allowing Silvacom to easily manage the entire engagement process. This simplicity encourages Jambo usage, increasing the likelihood of successful project outcomes.
   
   
3. Targeted communication: Jambo enables Silvacom to sort and filter stakeholders based on their interests and preferences. This segmentation facilitates tailored communication strategies, ensuring that stakeholders and Indigenous communities receive information pertinent to their concerns and allowing for more meaningful and effective engagement.
   
   
4. Issues and mitigations tracking: Jambo has modules for tracking issues and commitments raised during plan development. This helps illustrate the steps that have been taken to resolve issues and concerns and to help improve relationships and transparency. This functionality enables Silvacom to be more accountable by systematically addressing concerns, tracking progress, and providing timely responses, ensuring nothing is missed. This fosters trust and demonstrates responsiveness to input from stakeholders and Indigenous communities.
   
   
5. Reporting and analytics: Jambo provides comprehensive reporting capabilities. To increase transparency in the development of forest management plans, reports that include information on concerns, mitigations and even every single communication need to be compiled and sent to communities and stakeholders on a regular basis. Jambo allows Silvacom to do this quickly and easily.
   
   

Jambo plays a vital role in building trust with local communities and stakeholders. Through efficient communication tracking, responsive issue management, and regular reporting, Silvacom demonstrates its commitment to stakeholder and Indigenous involvement. This trust-building process is essential in mitigating potential conflicts, fostering collaborative relationships, and achieving successful forest management outcomes.

 

The streamlined communication and data management capabilities of Jambo allow Silvacom to save considerable time and resources throughout the project. Features like Jambo’s Project Email or access on mobile devices (iPhones, iPads, etc.) can have a considerable impact on adoption by the team and enhanced collaboration. This is critical as Silvacom is measured on delivering successful projects on time and on budget.

 

The reporting and analytics capabilities of Jambo enable Silvacom to gain valuable insights into stakeholder preferences, interests, and feedback. These insights inform decisions and improve their ability to address stakeholder needs effectively.

 

Silvacom can track and measure the impact of its engagement efforts through robust reporting. This allows for continuous improvement and optimization of Indigenous consultation and stakeholder engagement strategies. Jambo also supports Silvacom in providing the information required for regulatory reporting.