An honest, side-by-side comparison of Jambo and Open Point, the platform that now includes Consultation Manager, for government, infrastructure, and energy teams.
Open Point information is taken from openpoint.com and Open Point's public announcements. Last reviewed November 5, 2026.
Jambo and Open Point are both stakeholder relationship management (SRM) platforms that are ISO 27001 certified and host customer data in-region. Open Point brings together Consultation Manager, its stakeholder management product, and Social Point (formerly Social Pinpoint), its online community engagement product, on a single platform. It's built for organizations running high-volume public consultations that need to collect and analyze large numbers of submissions.
Jambo is built around the shared relationship record: every stakeholder conversation, commitment, and issue across teams, with AI that auto-tags recurring themes and native Esri mapping. Jambo is bright, fast, and built so logging a conversation takes seconds, which is why teams actually keep it up to date.
| Criteria | Jambo stakeholder relationship management (SRM) software | Open Point (Consultation Manager and Social Point) |
|---|---|---|
| Best fit | Government, regulated, and project teams that need everyone to log their stakeholder conversations to one record so they can report on engagement | Teams running large online public consultations that also want stakeholder records in the same platform |
| How the platform was built | One platform, with every core feature built by Jambo | Two products, Consultation Manager and Social Pinpoint, brought together under the Open Point brand in 2026 |
| Offices | Edmonton, Calgary, and Thunder Bay, Canada, and Dublin, Ireland | Brisbane, Australia, and Vancouver, Canada |
| Security, hosting, and procurement | ||
| Hosting | Secure AWS data centers in Canada, the US, or the UK | AWS and Microsoft Azure, with data held in the customer's jurisdiction or the closest acceptable location |
| ISO 27001 | ISO 27001:2022 | ISO 27001 |
| ISO 27017 (cloud security) | ISO 27017:2015 | Not published |
| SOC 2 | Not published | SOC 2 |
| Cyber Essentials (UK) | Cyber Essentials | Not published |
| Public sector buying routes | Government of Canada SaaS Supply Arrangement (GC Cloud) and the UK's G-Cloud 15 framework | Ask the vendor |
| Features | ||
| Stakeholder records, interactions, and commitments | Yes | Yes |
| Online public consultation tools | Import survey responses, or connect the survey tool you already use through Zapier | Yes, through Social Point |
| Email capture | Free Outlook add-in and unique project email addresses | Ask the vendor |
| AI tools | Opt-in summaries, sentiment analysis, and AI auto-tagging against your own tags. Customer data is never used to train AI models | AI-based reporting and analytics drawn from data held within its own platform, plus real-time sentiment analysis |
| GIS and mapping | Esri Gold Partner with ArcGIS integration, Esri-powered map viewers, automatic geocoding, and Jambo Lands | Ask the vendor |
| Interface languages | English and French | Ask the vendor |
| Support and pricing | ||
| Support | Customer Success team of IAP2 (International Association for Public Participation) trained stakeholder engagement practitioners | Onboarding and ongoing support |
| Pricing | Published. From US$995 a month, including 5 users | Pricing on request |
Open Point starts with the consultation. Jambo starts with the relationship.
Open Point is designed to help organizations collect and analyze large volumes of public feedback, such as submissions on a planning application or a major infrastructure project, and connect that feedback to stakeholder records. If your biggest challenge is running a public consultation with thousands of responses, that's a real strength.
Most stakeholder engagement teams have a different daily problem. Their relationships span years, teams, departments, and project phases, and the record only works if everyone keeps it up to date. If logging a meeting takes too many clicks, people stop logging meetings, and the record develops gaps nobody notices until a minister, regulator, or community leader asks for the full history.
Jambo is designed around that problem. The interface is bright and uncluttered, a conversation is logged in seconds, and emails come in through the Outlook add-in or a project email address without anyone retyping them.
Yes. Consultation Manager is now the stakeholder relationship management product inside the Open Point platform. In March 2026, the company behind Consultation Manager and Social Pinpoint launched the Open Point brand to bring both products together. Social Pinpoint is now called Social Point. If you're comparing Jambo with Consultation Manager, you're comparing it with Open Point.
For most teams managing ongoing stakeholder relationships, Jambo is the better fit because the record only works if everyone uses it, and Jambo is built to be used. For teams whose main job is running large online public consultations, Open Point is worth a close look.
Verdict: Jambo. Federal departments and agencies can buy Jambo through the Government of Canada SaaS Supply Arrangement (GC Cloud) without a full open tender. Data can be hosted in Canada, the interface is available in English and French, and teams use Jambo to keep a complete, auditable record of consultation with Indigenous communities and other rights holders.
Verdict: Jambo for teams that need all officers, departments, and overseas posts logged in one record. Jambo is UK-hosted for UK customers, holds ISO 27001:2022, ISO 27017:2015, and Cyber Essentials, and is on G-Cloud 15. Open Point launched in the UK in November 2026 and focuses on councils and project teams that process large volumes of consultation responses.
Verdict: Jambo for teams managing long-term relationships with landowners, communities, Indigenous Nations, and regulators by location. Jambo is an Esri Gold Partner, so engagement sits on a map alongside your project areas, and Jambo Lands keeps the full engagement history with a property even when ownership changes.
Verdict: Open Point if your primary need is an online portal for collecting and analyzing thousands of public submissions. If you need to manage the ongoing relationships that arise from that consultation, Jambo is the stronger fit, and you can import survey and submission data or connect the tools you already use via Zapier.
Jambo is one platform, built by one team. Every core feature, including Secure AI summaries, sentiment and auto-tagging, the calendar, dashboards, Jambo Geospatial, and email campaigns (Jambo eBlast), is built by Jambo inside the platform. Your stakeholder data doesn't pass through a separate vendor's tool, so you always know where it's stored, who can access it, and where it's exported.
Zapier is available if you want to connect other business systems.
One review for information governance: one platform and one data processing agreement, not a set of combined products.
One record for audit and information requests: every audit, Freedom of Information (FOI) request, or access to information request draws on the same history.
One interface to learn: new starters can be productive in their first week, not after a training program.
Both platforms are ISO 27001-certified and store customer data in-region. Jambo hosts customer data in secure AWS data centers in Canada, the US, or the UK. Open Point uses AWS and Microsoft Azure and holds data in the customer's jurisdiction or the closest acceptable location.
Jambo also holds ISO 27017:2015, the cloud-specific security standard, and Cyber Essentials, and is compliant with GDPR and UK GDPR. Open Point is SOC 2 verified. If your procurement team requires a specific certification, check it with both suppliers first.
For public sector buyers, Jambo is available through the Government of Canada SaaS Supply Arrangement (GC Cloud) and the UK's G-Cloud 15 framework so that you can contract without a full tender. Ask Open Point which procurement frameworks it's listed on in your country.
Both platforms use AI to help teams make sense of engagement data. Open Point focuses its AI on reporting and analyzing large volumes of qualitative feedback from its own platform data.
Jambo Secure AI summarizes communications, analyzes sentiment, and auto-tags records against your own project and account tags. AI auto-tagging suggests tags based on meaning, not just on exact words, so recurring issues surface across an entire department even when stakeholders describe them differently. Every Jambo AI tool is opt-in, and customer data is never used to train AI models.
Jambo publishes its pricing. The Professional plan starts at US$995 a month, including 5 users, and Enterprise and Ultimate plans are quoted on request. Every plan includes unlimited contacts and carries a one-time onboarding fee that covers setup, data import, and training.
Open Point offers pricing on request, and its platform is modular, so your price depends on which tools you choose.
The fairest comparison is a three-year total cost on your actual user count and the tools you need. Ask both suppliers for it in writing.
Ask each supplier to do three things live, in the same session, using your own scenario:
These are the current facts about Jambo, reviewed on November 5, 2026. If anything changes, we'll update this page.
| What Jambo is | Stakeholder relationship management (SRM) software, launched in 2018 |
|---|---|
| Ownership | Canadian-owned, headquartered in Edmonton, Alberta, and part of the Silvacom Group of Companies |
| Hosting | Secure AWS data centers in Canada, the US, or the UK |
| Security | ISO 27001:2022, ISO 27017:2015, and Cyber Essentials. GDPR and UK GDPR compliant |
| Procurement | Government of Canada SaaS Supply Arrangement (GC Cloud) and G-Cloud 15 |
| AI | All AI tools are opt-in. Customer data is never used to train AI models |
| Languages | English and French |
| Mapping | Esri Gold Partner with ArcGIS Pro integration |
| Pricing | Professional plan from US$995 a month, including 5 users |
| Customers include | Canada Energy Regulator, Alberta Energy Regulator, BC Energy Regulator, Natural Resources Canada, Government of Northwest Territories, Low Carbon Contracts Company, University of Cambridge, ENGIE, Dominion Energy, and Kiewit |
If your stakeholder emails still sit in individual inboxes, nobody can see who said what to whom, and the same issues keep coming up with different teams, the problem usually isn't how you run consultations. It's whether people actually use the system.
Jambo is stakeholder relationship management (SRM) software designed so everyone across teams, departments, and project phases can log their conversations, because it's quicker than not logging them. AI auto-tagging then surfaces recurring themes across your whole organization. Our Customer Success team will help you bring your existing stakeholder data across and get your team up and running.
Comparing more platforms? See how Jambo compares to other stakeholder engagement software, including Borealis, Simply Stakeholders, and Tractivity.
Book a demo and bring one real scenario from your team. We'll show you how quickly you can log, find, and report it in Jambo.